Delivery & Return Policy

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DELIVERIES

Orders are processed for delivery on working days Monday to Friday. You will receive an email once your order has been dispatched. We will deliver your products in accordance with the delivery option you selected at checkout.

United Kingdom

Europe / EU

USA & Canada

Australia

Russia

Middle East

Please note that we are unable to deliver to P.O. Box addresses.

CUSTOMS AND VAT

If your order is being shipped outside of the European Union (EU), customs charges may sometimes apply, and actual delivery times could be longer due to customs procedures. Prices are listed in Euro and VAT is included if applicable.

VARIATIONS BETWEEN PRODUCTS

Sometimes you may notice minor product variations between batches. These are caused by seasonal fluctuations in our raw ingredients. For example, different organic oil crops can vary slightly in color year to year. Such variations are a positive indication of our commitment to using pure organic ingredients.

RARE CASES OF SENSITIVITY TO CERTAIN ORGANIC INGREDIENTS

All arbū products are dermatologically tested and approved for sensitive skin. The organic oils and plant extracts in our products are pure and certified by leading certification organizations including Ecocert, Natrue, and Soil Association. While sensitivities or mild reactions to certain ingredients are rare, they can occur.

If you are unsure which product is the right one for you, please contact us at customercare@arbucosmetics.com. Our specialists will be happy to help. 

HOLIDAY PURCHASES

Please allow longer time for deliveries during holiday periods. Please contact us if you need expedited delivery, and we can organize an express service. Please contact us if you would like to find out where you can buy arbū products in your country.

GIFT PURCHASES

Please contact us if you would like us to gift-wrap your order or include a special message to a special someone.

RETURNS

We hope that you will be delighted with your order. However, should you wish to cancel your order or return goods that may have arrived damaged, or you are not satisfied with the products, please notify us within 10 working days of receiving your order.

INITIATING A RETURN

Step 1: Please email customercare@arbucosmetics.com within 10 working days of receiving your order and provide your order number, the goods you are returning, and the reasons why.

Step 2: We will send you a confirmation email, along with instructions and a return address. We recommend returning your items by registered delivery with a tracking number as we cannot be responsible for returned products that do not reach us.

Step 3: We will process your refund immediately after receiving the returned products. Please allow two weeks for the refund to post to your account.

REFUND LIMITATIONS

Please note that we will consider the condition of the products being returned when making a refund. We do not refund the original delivery charge or the return postage unless the products are damaged during shipping, defective, or the wrong product has been supplied.

Thank you for being our customer!

arbū

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